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Question by nunojoaoandrade · Jul 12, 2012 at 02:49 PM · crashgamedevice

Device reboot in Android - Unity 3.5.3f3

hi,

We've developed a game called The Runes Guild Beginning, it's on Google Play, that reboots the devices sometimes (not in the same places), we received bad ratings because of this.

https://play.google.com/store/apps/details?id=com.workeffective.therunesguild.beginning

We have the Android SDK up to date.

The game is very demanding graphically, so the reasons could be: - It can be heating up - or ... ???

Does anyone has this issue, is there any clue ?

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Answer by stan4u · Feb 28, 2013 at 02:19 PM

Hi, did you find out reason? I have same problem on some HTC devices at some point the app freeze the phone completely and device is rebooted itself after like 5 seconds. It doesn;t do it on all phones, for me I tried like 5 models and it happens on HTC desire android 2.3 and HTC One android 4.0. I'm puzzled, even debugger running in debug mode in eclipse doesn't give any clue, it just says disconnected.

Edit: the issues we had with this were caused by optimize mesh option in player settings. Its amazingly bad but just by unchecking this no more craches on any device we experienced this before. As of unity 4.0.0f this option is very dangerous to use for android deployement.

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avatar image Simon-O · Jan 28, 2014 at 09:11 PM 0
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I'm getting the same problem on when testing with an HTC Desire HD (2.3.3). Optimize mesh has always been disabled so it's a different (but possibly related issue). Does anyone know what the optimisation does under-the-hood and what other features might be causing the same effect?

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Answer by Kabbs · Mar 17, 2013 at 02:34 PM

Does anyone have a solution or reason for this? I encountered the same error with a HTC Desire and Android 2.3.7. Unity Version is 3.5.7f6.

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avatar image stan4u · Mar 17, 2013 at 07:43 PM 0
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Hi. Yes, all the issues we had with this were caused by optimize mesh option in player settings. Its amazingly bad but just by unchecking this no more craches on any device we experienced this before. As of unity 4.0.0f this option is very dangerous to use for android deployement.

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Answer by nunojoaoandrade · Mar 17, 2013 at 07:44 PM

Hi,

I don't have an HTC, but I ask some of the fans of the game to try to detect a pattern, and they / I did, there are two causes.

Sound: The only issue I could solve was sound, some of it was stream from memory, and when there were no memory the device rebooted. (Checkout sound recommendations, I don't remember the link, but it is in Unity reference or guidelines, if you find it post it back here)

Heating: It solved almost every issue, but the overheating still occurs and it can not be solved by Unity or us (developers).

Hope it helps, :)

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