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Asset Store Refund Policy
Hi, I have not been able to find any information on this...What is the refund/return policy for items purchased in the asset store? Is everything non-refundable?
Thank you,
Luke
PS I'm not sure if this is the right forum for this question or if it should be on the community forums, I'm a bit new to unity still :)
The asset i bought didn't work, I've requested a refund (within the 1st week)and still got you need the developer's consents reply.
Stupid policy if provider needs to authorize. So basically you can sell garbage and refuse refunds and no one can do anything.
As a seller, I see the reverse problem...
Some people download the code and when you won't customize it to fit what they want, they want a refund. The problem is they now have the code and the money.
Some downloaders in the U$$anonymous$$ like to toss around the "Consumer Contracts" regulation.
If I sell an asset for $35, I just can't customize it for every purchaser.
I have bought several packages that have turned out to be unusable, and never even got a response from the sellers.
I have no problem with a non-refund policy to protect the developers, but we need much better quality control on these products.
The current answer is that refunds are possible, but you need to contact the asset seller first. If the seller agrees to a refund, the seller then needs to contact support@unity3d.com with the order number and say that a refund has been agreed on.
From http://unity3d.com/company/legal/as_provider:
4.6.3 Assets that cannot be previewed by the Customer (such as software): Provider authorizes Unity to give the Customer a full refund of the Asset price if the Customer requests the refund within 2 (two) weeks after purchase.
I wonder if pictures and videos are considered "previews" ?
It is up to the seller whether to give you a refund or not. This is what the publishers on the asset store do when you request a refund:
If a customer asks you for a refund, please take the following steps:
First, assess the problem. The customer may be having trouble with your asset and their problem may be resolved with a little support and guidance. Help work out the problem and provide a fix if possible.
If you’re unable to assist the customer in this way, they may have purchased the wrong asset or realised it does not suit their needs. Under these circumstances, refunds are entirely at your discretion.
If you decide to refund the customer, then you will need to send a refund request to assetstore@unity3d.com. Please include the customer’s invoice, so the team know what they are refunding.
So they may or may not give you a refund.
I have a question: so i emailed the publisher, but it says that his email does not exist: how can i get a refund if the publisher will not respond to my emails?
