Mysterious Visual Bug - Android
Hi Everyone,
This is my first game and I put a lot of work into it and having a bug like this is very demoralizing.. I am having an issue with a game that I have recently released to the Google Play Store. Someone that downloaded my game has reported the issue that my platforms (please see images below) are not rendering correctly.
It is difficult to explain what is happening with images (below), so please see my video of my game and how it should be working here: https://www.youtube.com/watch?v=JFrmPrkhyy8
Then please see the video here of the error - apologies for the poor quality, luckily you can still see the error: https://www.youtube.com/watch?v=_UyA49FVyoA
Now as you have seen, the platforms spawn and then move down. However, this is not working as it should on this user's device, a Samsung j500fn running Android 6.0.1 - perhaps it is the Android version that is having issues with rendering the images correctly? No one else that has downloaded the game has reported this issue - so I am finding it extremely puzzling that it is only happening to one person.
The user sent me a video and by the looks of it, it's almost as if something is rendering in the front of the platforms (mostly on the left side) because as the platforms move down, they appear from behind this invisible barrier (as if being revealed). I first thought that it might be an issue with the 'Order in Layer' for the Sprite Renderer and so I increased it - but that didn't work. What is interesting is that the platforms still have their collision boxes working. So the user said that if he guesses correctly, the character will land on a platform (which is invisible). Also, the character (purple bear) is not being blocked by this random invisible wall that is blocking my platforms when on the left side - my platforms have an order in layer of 16 while my character has his at 17 - and you can see him perfectly.
It's very odd that only one user is experiencing this error - perhaps there is something in my settings that I need to do so that the player can have the same experience as everyone else with more recent Android versions?
All help or ideas will be greatly appreciated! Please let me know if you need any additional information.
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