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Question by Donvermo · May 16 at 02:06 PM · store support payment

What is the expected response time for a payment issue?

Attempted to buy 2 assets during a flash sale. For some reason the unity store rejected the checkout process even though my credit card showed that the transaction was accepted.

After attempting to complete checkout 3 times I finally gave up and filed a support ticket. This was 18 days ago and have yet to receive a response.

First time that I am experiencing issues with the store but didn't expect the support to take this long. Does anyone have any insights as to when I can expect a response or how to proceed?

This payment issue is causing delays in my development process and I would like to resolve it ASAP.

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