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Question by Tomer-Barkan · Jul 22, 2017 at 05:24 PM · bugwindowsstuck

Windows player - stuck in a white screen

Some of our players are experiencing a very strange bug. When they start the game, it's stuck in a pure white screen. There are a few lines of Debug.Log from our code, and then the following:

 Unloading 3 unused Assets to reduce memory usage. Loaded Objects now: 2803.
 Total: 0.449916 ms (FindLiveObjects: 0.065149 ms CreateObjectMapping: 0.086866 ms MarkObjects: 0.291513 ms  DeleteObjects: 0.006131 ms)
 
 Setting up 2 worker threads for Enlighten.
   Thread -> id: 3ed0 -> priority: 1 
   Thread -> id: 6a0 -> priority: 1 

It's always stuck after the Enlighten working threads thing.

This happens only to some of our players, but those few players get it all the time and can't start the game. For other players the game runs fine, and looking at their logs, there isn't an Enlighten line in the log such as this at all. I couldn't find anything in common for those who get the problem.

Any ideas? We're getting more and more of these lately.

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avatar image ShadyProductions · Jul 23, 2017 at 05:12 AM 0
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What version of unity is your project running on?

avatar image Tomer-Barkan ShadyProductions · Jul 23, 2017 at 06:37 AM 0
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We're using 5.3.7 Tried upgrading but there were too many problems, so we'll have to stay with 5.3.X for this game.

avatar image ShadyProductions Tomer-Barkan · Jul 23, 2017 at 09:00 AM 0
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$$anonymous$$aybe it might be worth submitting this on the feedback tracker, seems like a unity bug.

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Answer by Getsumi3 · Jul 22, 2017 at 06:14 PM

Time ago I had something like this in different games made with Unity3D like Unturned. I don't know what is the problem but I can suggest you the next workaround:

  • Open Nvidia Controll Panel

  • Manage 3D settings

  • Choose your game to customize

  • then find "Antialiasing - Mode" and change it to 'Application-controled' or 'Off' Like on the image alt text

I hope it helps


20270200-1398237046932210-1756538350-n.png (66.6 kB)
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avatar image Tomer-Barkan · Jul 23, 2017 at 04:54 AM 0
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Thanks, will ask them to try. The game doesn't even appear in the list though...

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Answer by ProgOrion · Sep 21, 2018 at 12:34 PM

Hi guys, any update on this? I have a very similar issue. The music plays, the player (who has the problem) also can see the mouse cursor, but he can see only a white screen. I've got a video from him as a proof.

he has an advanced machine with updated drivers and win 10. Nothing special. We tried the suggestion of @george095 but it didn't help, unfortunately.

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avatar image Tomer-Barkan · Sep 22, 2018 at 08:08 PM 0
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Nothing conclusive, but check our known issues for some workarounds that seem to work sometimes for our players: https://s$$anonymous$$mcommunity.com/app/455980/discussions/0/357286119116980787/

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