koobas.hobune.stream
Where can I get support for problems which are internal to Unity?
The problem appears to be inside Unity3D, at least that is what the stack trace tells me, so I likely need a Unity dev to help out.
Like almost everyone else, I have a deadline, so I want to pay someone to solve my problem, or at least tell me I'm doing it wrong.
If this service is available, where do I go for it?
Can you at least tell us what the problem is? The 'Report a Bug' feature exists for exactly this.
The problem has been asked in all the usual support areas, and received no resolution or comment. If you must know, this is the problem: http://answers.unity3d.com/questions/182883/crash-on-ios.html
The "report a bug" feature does not fit this situation. As has been covered in Unity blog posts, bug reports without projects attached generally get culled from the queue. And I am not going to upload a 4 GB project attached to a bug report. I also don't want to file a bug report and then pray to the Unity heaven's that the issue gets noticed, and maybe fixed in a point release in the indeter$$anonymous$$ate future.
I want to, if possible, pay someone to work out the issue with me. Due to the nature of the issue, it appears that I need someone with intimate knowledge of Unity internals. If this is not available, that would be nice to know as well.
Though, on second thought perhaps this problem should be posted in the support forum, right next to the "I can't download Unity" topic.
You might want to consider Premium Support. Don't know the cost
I just read up on this. Premium Support is very likely to get the problem solved quickly, but judging from the forum post I read (http://forum.unity3d.com/threads/73995-Premium-Support) it sounds like it's something meant for big companies with big titles and similarly big budgets. I don't think us mere mortals stand a chance against the price of premium support. And understandably so - I have a job as a Unity programmer and make a decent salary, but I don't consider myself anywhere near experienced enough to lend the kind of support required here. I don't make enough to get stinking rich off it, but I make enough that the hourly rate is something private owners probably don't want to pay for technical support. Taken that into consideration, I can't imagine a private developer will want to pay what Unity Technologies are going to charge for having one of their programmers lend direct technical support. Only companies for whom waiting is more costly than the support rates can afford that.
