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Question by Sixbraker · Sep 02, 2017 at 12:58 AM · assetsasset storestorebuy

The request user's ip address is different from the access token's IP address

{ "message" : "Forbidden", "code" : "120.003", "details" : [ { "reason" : "The request user's ip address is different from the access token's ip address" } ] }

Good evening. I am unable to purchase assets from the store. Every time I click checkout I get this error message. I have used google chrome/firefox/ and tried to access from my laptop. I use AVG antivirus and have disabled it and still get the same error message.

I only use UNITY in my PC as well as my laptop and use the same account as login. I am not quite sure why this is occurring. I have searched for this particular problem on the forums and there are really no solutions.

I believe I have submitted a ticket. But still no response.

Thanks in advance.

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Answer by Bunny83 · Sep 02, 2017 at 02:59 AM

Well you should try to logout and login fresh before you make and purchases.

If the problem persists you should make sure that you don't use any IP masquerading software \ service or proxy server. If you're sure about that make sure you don't have any malware on your system.

Other than that I don't have any suggestions.

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