Kindle Fire Soft Key or hibernation force close

Hi, I keep getting these errors from Amazon.

Your game was found to be incompatible due to issues with the app’s interaction with the Kindle Fire soft keys or hibernation feature. Such issues may include force closes, crashes, loss of user progress or state, an unrecoverable black screen, and problems with audio.

Steps to Reproduce the force close: 1. During gameplay, access the Settings bar (e.g., adjust the volume). Notice the app is frozen. 2. While the app is frozen, tap the screen a few times. Notice the force close.

Is this a common problem and is the a work around?

Thanks