Wayback Machinekoobas.hobune.stream
May JUN Jul
Previous capture 13 Next capture
2021 2022 2023
1 capture
13 Jun 22 - 13 Jun 22
sparklines
Close Help
  • Products
  • Solutions
  • Made with Unity
  • Learning
  • Support & Services
  • Community
  • Asset Store
  • Get Unity

UNITY ACCOUNT

You need a Unity Account to shop in the Online and Asset Stores, participate in the Unity Community and manage your license portfolio. Login Create account
  • Blog
  • Forums
  • Answers
  • Evangelists
  • User Groups
  • Beta Program
  • Advisory Panel

Navigation

  • Home
  • Products
  • Solutions
  • Made with Unity
  • Learning
  • Support & Services
  • Community
    • Blog
    • Forums
    • Answers
    • Evangelists
    • User Groups
    • Beta Program
    • Advisory Panel

Unity account

You need a Unity Account to shop in the Online and Asset Stores, participate in the Unity Community and manage your license portfolio. Login Create account

Language

  • Chinese
  • Spanish
  • Japanese
  • Korean
  • Portuguese
  • Ask a question
  • Spaces
    • Default
    • Help Room
    • META
    • Moderators
    • Topics
    • Questions
    • Users
    • Badges
  • Home /
avatar image
0
Question by fgsebares · Aug 07, 2014 at 10:40 AM · crashissueasset-store

PC Crashes when trying to access Asset Store

When trying to access the Asset Store inside Unity3D through the Windows menu, a smaller window opens, remains in white for 2 seconds, and then the pc crashes to a Blue Screen for less than a seconds and reboots asking if I want to initiate the system in safe mode. It happens always, 100% of the times I tried to do it. I'm going to try and record it with the mobile, though I don't want to cause the crash many times in order to keep my pc healthy. Is it a known issue? Is there .ny known fix?

Some data:

After the reboot, there is a message about the failure:

Nombre del evento de problema: BlueScreen

Versión del sistema operativo: 6.1.7601.2.1.0.768.3

Id. de configuración regional: 3082

Información adicional del problema:

BCCode: 50

BCP1: FFFFF8814B839DA0

BCP2: 0000000000000000

BCP3: FFFFF88005AC0C75

BCP4: 0000000000000005

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Archivos que ayudan a describir el problema: C:\Windows\Minidump\080714-30139-01.dmp C:\Users\Fernando\AppData\Local\Temp\WER-75426-0.sysdata.xml

Thank you for your time.

Comment
Add comment · Show 2
10 |3000 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users
avatar image Bojidar · Aug 07, 2014 at 12:19 PM 0
Share

$$anonymous$$aybe you can submit this as an issue.

avatar image HarshadK · Aug 07, 2014 at 12:54 PM 0
Share

Usually this is caused due to hardware issues with RA$$anonymous$$ or Graphics Card.

Share your dump files (C:\Windows\$$anonymous$$inidump\080714-30139-01.dmp and C:\Users\Fernando\AppData\Local\Temp\WER-75426-0.sysdata.xml) here for review. So that we can tell you about further details.

1 Reply

· Add your reply
  • Sort: 
avatar image
0

Answer by fgsebares · Sep 06, 2014 at 02:14 PM

Okey, the problem is explained in the official post about known issues, but under the name of black sreen instead of blue (so I wasn't able to see it, my fault).

It appears that you have to switch off the Direxct 11 option in Player Preferences. Then you can access the store.

Sorry if my English is not that good, and thank you for your time.

Comment
Add comment · Share
10 |3000 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Your answer

Hint: You can notify a user about this post by typing @username

Up to 2 attachments (including images) can be used with a maximum of 524.3 kB each and 1.0 MB total.

Follow this Question

Answers Answers and Comments

3 People are following this question.

avatar image avatar image avatar image

Related Questions

Victory menu is not working HELP 1 Answer

Issue with MonoDevelop not opening. Ideas? 1 Answer

Unity 4.0.0f7 GetThreadContext failed 2 Answers

Unity Crashes On Startup 1 Answer

Unity Randomly Closes at random times 1 Answer


Enterprise
Social Q&A

Social
Subscribe on YouTube social-youtube Follow on LinkedIn social-linkedin Follow on Twitter social-twitter Follow on Facebook social-facebook Follow on Instagram social-instagram

Footer

  • Purchase
    • Products
    • Subscription
    • Asset Store
    • Unity Gear
    • Resellers
  • Education
    • Students
    • Educators
    • Certification
    • Learn
    • Center of Excellence
  • Download
    • Unity
    • Beta Program
  • Unity Labs
    • Labs
    • Publications
  • Resources
    • Learn platform
    • Community
    • Documentation
    • Unity QA
    • FAQ
    • Services Status
    • Connect
  • About Unity
    • About Us
    • Blog
    • Events
    • Careers
    • Contact
    • Press
    • Partners
    • Affiliates
    • Security
Copyright © 2020 Unity Technologies
  • Legal
  • Privacy Policy
  • Cookies
  • Do Not Sell My Personal Information
  • Cookies Settings
"Unity", Unity logos, and other Unity trademarks are trademarks or registered trademarks of Unity Technologies or its affiliates in the U.S. and elsewhere (more info here). Other names or brands are trademarks of their respective owners.
  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Spaces
  • Default
  • Help Room
  • META
  • Moderators
  • Explore
  • Topics
  • Questions
  • Users
  • Badges