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Question by Gogotun · Oct 21, 2018 at 12:17 PM · bugserverlicensebug reporterror reporting

I cant log in to unity hub

So a month ago i updated to a new version of a Unity Hub 1.0.0 (btw there was no possibility to say NO to this update, so i had to) And after the update, I lost access to using unity hub with my Unity Plus license. I can still give access to my license to others from our team, but i can't use it anymore. Now details:


Trying to log in to the Unity Hub alt text


Checking if i have a correct account alt text


Yes, its same as on the website and license is given to it alt text alt text


But if i copy the key and paste it into the Unity Hub, it's giving me an Error! And asking to write a letter to support@unity3d.com. So i did so. alt text


I got answered by Rory and instruction, how to fix it. So what i did:

  • I reinstalled unity

  • I reinstalled unity hub

  • I restarted PC/Internet

  • I tried to connect from a different PC

  • I tried VPN

  • Also, i switched off Firewall, Antivirus,

  • Restarted modem. (Connection to the internet is going by cable and download speed is 300Mbps/Upload 30Mbps) alt text


But it didn't helped


PS:

I also tryed personal use alt text


And what i saw was "Something went wrong" alt text


PSS:

Same PC, Same License, but if log in directly in Unity - its working! D: alt text


I don't know.. i paid for a year subscription for Unity Plus, free assets bonus is not working, unity Hub is not working, wasted a lot of time to get what is happening, why is this not working.. but no answers. I'm supporting unity with my money and i want unity to support me with its quick feedback and fixing bugs. That's all.


Tnx in advance, Jack

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avatar image Bunny83 · Oct 23, 2018 at 10:05 AM 1
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You should have this conversation with the support. I don't think the community can help you here. As the support said it may be en issue on their side. Have you told them that you can log in withou the UnityHub? This fact should rule out any connectivity issues on your side. You have to tell this information the Unity support, not us.

avatar image Gogotun Bunny83 · Oct 29, 2018 at 01:33 PM 0
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Havent seen your answer. Thank you! I'll actually try it!

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