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Question by scorpionz · Jul 31, 2015 at 06:08 PM · asset-storeunitypackage

Asset Store tools Failed Communication Error

I am trying to login to upload a unity package to Asset Store but when I select Upload Package from the Asset store tools menu and submit my login credentials it shows the following error. I connect to proxy network in my college. But asset store works fine.

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avatar image EnderControllz · Dec 30, 2015 at 08:02 PM 1
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I'm probably way too late but you must of entered your username or password wrong the username is your email and the password is your password I think its all for the unity account not the publisher account.

avatar image Graphics_Dev EnderControllz · Feb 21, 2017 at 12:55 PM 0
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$$anonymous$$y hero! It should really say email and not username :-)

avatar image rifaterdemsahin · Dec 10, 2016 at 08:08 PM 0
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I get the same error any updates?

avatar image zwcloud · Feb 21, 2017 at 01:14 PM 0
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You may be interested in this improved version of Asset store tools. There is also a related forum thread.

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Answer by Unity_Ghost · May 10, 2017 at 01:13 PM

"I'm probably way too late but you must of entered your username or password wrong the username is your email and the password is your password I think its all for the unity account not the publisher account." - EnderControllz

This solution seems to work.

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Answer by ToneDP · Jul 30, 2019 at 12:41 PM

SO INFURIATING. How can a fundamental issue like this ("Username" vs "email address") go unaddressed for TWO YEARS? The frustrations of working with Unity mount with each passing version.

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Answer by WilhelmChang · Jul 02, 2017 at 02:26 PM

Same problem, then found out username is my fooking E-Mail address, then I'm in, then I laughed.

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Answer by Orion_78 · Jan 22, 2018 at 02:47 PM

I laughed, I Try with same email & password I use for login to Unity when it first start... Same error

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avatar image Orion_78 · Jan 22, 2018 at 03:10 PM 0
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It try removing farewall, install Unity 2017.1.0 & 2017.1.3 & 2017.3. Still no result

avatar image zwcloud Orion_78 · Jan 22, 2018 at 03:12 PM 0
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Just wait a $$anonymous$$ute, then try logging again. Unity will limit the login process for a while if you failed to login for about 5 times, wrong password or email.

avatar image Orion_78 zwcloud · Jan 22, 2018 at 03:28 PM 0
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Its been way more than 5 $$anonymous$$utes, and still doesn't work same error, failed communication

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avatar image Orion_78 · Jan 25, 2018 at 09:59 AM 0
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By the way, when I import the Asset Store Pro it require an API Update

avatar image Orion_78 · Jan 29, 2018 at 01:28 PM 0
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I had windows Insider and had to do a fresh complete reinstallation to get rid of it. Now, it is working perfectly.

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Answer by Andrii · Apr 02 at 01:56 PM

Edit > Clear All PlayerPrefs

After an hour of resetting my password, logging out, logging in, restarting, reimporting, configuring the firewall, disabling the firewall and so on, I randomly did this and it instantly helped.

And of course, username field is your Unity account email.

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