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Question by robbie696 · Apr 18, 2018 at 06:06 PM · asset store

Unable to redeem asset voucher

For the past 2 days I have been trying to redeem an asset voucher, but when I try to redeem, it tells me I need to have an address registered for your account to redeem a free package. But when I try to go to my profile settings, I keep getting the following error: "!!! Failed to render view !!! Internal Server Error". Any way I can fix this and redeem the asset?

Thanks.

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avatar image Onomicon · Apr 19, 2018 at 02:56 AM 0
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Similar problem here. I keep getting the message:

'You need to have an address registered for your account to redeem a free package. Please try again.'

I do have my address set, although it sounds like maybe there's other issues with the server?

avatar image robbie696 · Apr 19, 2018 at 01:43 PM 0
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Small update: I no longer get an error when going to my settings, and so I added a billing adress. But the problem with redee$$anonymous$$g the voucher still remains

avatar image $$anonymous$$ · Apr 20, 2018 at 08:10 AM 0
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Same problem here. I have billing and email address set. I don't know what else address there is.

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Answer by $$anonymous$$ · Apr 20, 2018 at 08:33 AM

It's a bug with new Asset Store.

  1. Switch to old page version

  2. Fill and save billing information

  3. Switch back to new version

  4. Redeem code

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avatar image robbie696 · Apr 21, 2018 at 10:28 AM 0
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Thank you so much <3

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