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Question by andrei-maftei · Jan 14, 2018 at 12:59 AM · crashwebglfirefox

WebGL Build Crashes on Firefox only After the Loading and Splash Screen Phases.

I have a simple WebGL Scene containing an object that is to be rotated on click and drag and which it can be zoomed upon with scroll. This build is to be implemented on a website and I have already tested it on their online server, HOWEVER... it works on absolutely every browser but Firefox, which seems to be the most preferred by the owner of the website. What happens is that after successfully building, the blank webpage automatically opens in Firefox (I set it to that because I already know it works on all other browsers), the Unity loader works, the splash screen appears, but right after that, the page crashes without any explanation.

Here is a link which takes you to the exact issue in question. Upon hitting the "3D Experience" button, you will see exactly what I have just described happening.

This is not the usual issue about which you find tons of clips on Youtube, in fact I have spent more than a week looking everywhere online for a possible solution without any result so far (so it is not solved by increasing the memory size in the Player Settings > Publishing Settings).

Does anyone have any idea on how I can solve this issue? I went very deep into reading articles and watching tutorials, though I feel like I am missing something very basic. I would very much appreciate any help I can get.

In case there is more information that I should provide in order to make this question more relevant, please don't hesitate to ask. I am online at all times and will answer A.S.A.P.

Thanks a lot!

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avatar image andrei-maftei · Jan 14, 2018 at 01:25 AM 0
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Another thing that I should add and might be helpful in case anyone reads this and might have any ideas is that the same thing worked when I built it with an older version of Unity (the last version of 5, if I am not mistaken). It stopped working after I have updated it to the most recent version. Therefore, either I have clicked somewhere I shouldn't have in the options (which might be highly probable, although it didn't work after reinstalling the software a couple of times), or there is something new that I should do in the most recent version of Unity.

avatar image BorisXimenez · Feb 05, 2018 at 04:15 PM 0
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hey i have tried to replicate ypur issue on firefox but couldnt trigger the crash do you have full script code so i can test on my firefox

BorisXimenez@mail.com

Thanks Boris

avatar image andrei-maftei BorisXimenez · Mar 01, 2018 at 09:38 AM 0
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Hello Boris, thank you for answering to my issue and I apologize for not being prompt with my reply. I am still having the same issue as we speak but found a way around it by installing Unity 5, which is still not a good idea as the objects in my scene are now working on PC browsers, but are not rotating (or moving at all) in mobile browsers (though they are not crashing, they load and appear, but I can not move them in any way). Therefore, I am back to 2017 in hopes that I can find a solution to this issue. What script code would you like me to provide you?

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