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Question by abdw · Mar 10, 2013 at 05:25 AM · asset storemac

A problem with Asset Store

I opend asset store to download a free one I pressed open asset store and then white background window opened and it doesn't change:

Couldn't read a file:// file url: file: /Editor/Data/Resources/offline.html

Unexpected error: Failed to load offline Asset Store page UnityEditor.AssetStoreWindow:OnLoadError(String)

I am not english

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avatar image AlucardJay · Mar 10, 2013 at 06:44 AM 0
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Try this :

  • Open Unity

  • In Unity, open asset store. Windows > Asset Store ( ctrl+9 )

  • Wait for main page to load

  • At top right of Asset Store window, click Account then click Log In

  • In pop up window, enter your Unity registered email and password

  • Now your name and email is showing top right of window

  • choose asset and click Download button

  • when download is finished click Import

Please tell us where in these steps it is not working for you.

avatar image abdw · Mar 12, 2013 at 04:37 AM 0
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I opened unity and I opened asset store and I waited for main page to load but it didn't I just saw a white background and it still

avatar image AlucardJay · Mar 12, 2013 at 06:25 AM 0
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Ok this looks like a problem then. For a quick test, can you see this web page ? : https://www.assetstore.unity3d.com/

What is the exact version of Unity you are using ? In Unity click Help > About Unity... copy your version number. The number should be one of these :

 Unity 3.5.7f6
 Unity 4.0.1

$$anonymous$$ake sure you have the latest version of Unity installed, if not get the latest from here. $$anonymous$$ake sure you get Unity 3.5.7 if you want Unity 3.5 and not Unity 4.x : http://unity3d.com/unity/download/archive

If you are on the latest version of unity (3.5 or 4), then send a bug report to Unity. In Unity, click Help > Report a Bug

Finally you can contact Unity by using their support email : http://unity3d.com/company/contact

avatar image abdw · Mar 17, 2013 at 04:17 AM 0
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I've download Unity 3d 4.0.1 when I try to open the unity 3d , it shows a error window it said : error loading page Couldn't read a file://file when I close , it shows again once I don't have this error with unity 3d 3.5.6

avatar image sarmth · Mar 17, 2013 at 05:42 AM 0
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This sounds like the Unity3D Asset store is cached on abdw's system. Perhaps resetting this cache might help?

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Answer by bstout · Jan 28, 2015 at 04:49 PM

turning off use Direct3d 11 worked for me

http://issuetracker.unity3d.com/issues/asset-store-rendering-problems-with-dx11

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avatar image lzjamaoge · Nov 15, 2016 at 02:17 AM 0
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worked for me

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Answer by Danuyos · Sep 30, 2013 at 05:37 PM

Hi, I don't know if this is still an active topic, but this worked for me

I had the same error, and the fix was this.. I had Unity installed in a folder named "Diseño" ("design" in spanish). Apparently Unity can't read the "ñ" character because, as I changed the folder's name, everything worked fine.

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avatar image Wicinoo · Jul 12, 2014 at 08:53 PM 0
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I had the same problem but I didn't have any special chars in the path so I had to keeep looking. Eventually I found a solution here: http://answers.unity3d.com/questions/717811/asset-store-is-just-a-grey-screen.html

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