Player crashing on startup after game was built on latest version of unity,Player crashing on start up after we released a build using the latest version of unity

One of our players who previous was able to run our game is now experiencing crashes on start up after we updated unity and built using 2019.3.5f1. Error Log (Game icon screen with red exclamation mark) I've found similar questions but this user does not use citrix or multiple monitors though they are running Windows 7. Not sure how to proceed with fixing this issue, or whether to try unity 2020/rollback to older version.

player log:

 Mono path[0] = 'D:/Jogos/steamapps/common/Trial of the Gods/Trial of the Gods_Data/Managed'
 Mono config path = 'D:/Jogos/steamapps/common/Trial of the Gods/MonoBleedingEdge/etc'
 Crash!!!
 SymInit: Symbol-SearchPath: '.;D:\Jogos\steamapps\common\Trial of the Gods;D:\Jogos\steamapps\common\Trial of the Gods;C:\Windows;C:\Windows\system32;SRV*C:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 534, UserName: 'ChrisWin'
 OS-Version: 6.1.0
 D:\Jogos\steamapps\common\Trial of the Gods\Trial of the Gods.exe:Trial of the Gods.exe (000000013FC00000), size: 667648 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2019.3.5.37344
 C:\Windows\SYSTEM32\ntdll.dll:ntdll.dll (0000000077C20000), size: 1699840 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
 C:\Windows\system32\kernel32.dll:kernel32.dll (0000000077B00000), size: 1175552 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
 C:\Windows\system32\KERNELBASE.dll:KERNELBASE.dll (000007FEFD8F0000), size: 421888 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
 D:\Jogos\steamapps\common\Trial of the Gods\UnityPlayer.dll:UnityPlayer.dll (000007FEC9C20000), size: 26697728 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 2019.3.5.37344
 C:\Windows\system32\USER32.dll:USER32.dll (0000000077A00000), size: 1024000 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24546
 C:\Windows\system32\GDI32.dll:GDI32.dll (000007FEFF570000), size: 421888 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24540
 C:\Windows\system32\LPK.dll:LPK.dll (000007FEFEE30000), size: 57344 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24537
 C:\Windows\system32\USP10.dll:USP10.dll (000007FEFDCC0000), size: 831488 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 1.626.7601.24535
 C:\Windows\system32\msvcrt.dll:msvcrt.dll (000007FEFED90000), size: 651264 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 7.0.7601.17744
 C:\Windows\system32\VERSION.dll:VERSION.dll (000007FEFC9A0000), size: 49152 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\ole32.dll:ole32.dll (000007FEFEE40000), size: 2093056 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24537
 C:\Windows\system32\RPCRT4.dll:RPCRT4.dll (000007FEFEC30000), size: 1228800 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
 C:\Windows\system32\SHLWAPI.dll:SHLWAPI.dll (000007FEFF040000), size: 462848 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
 C:\Windows\system32\SETUPAPI.dll:SETUPAPI.dll (000007FEFFA20000), size: 1929216 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
 C:\Windows\system32\CFGMGR32.dll:CFGMGR32.dll (000007FEFD7C0000), size: 221184 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
 C:\Windows\system32\ADVAPI32.dll:ADVAPI32.dll (000007FEFDBE0000), size: 897024 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
 C:\Windows\SYSTEM32\sechost.dll:sechost.dll (000007FEFFC00000), size: 126976 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.18869
 C:\Windows\system32\OLEAUT32.dll:OLEAUT32.dll (000007FEFDB00000), size: 897024 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24537
 C:\Windows\system32\DEVOBJ.dll:DEVOBJ.dll (000007FEFD760000), size: 106496 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\SHELL32.dll:SHELL32.dll (000007FEFDD90000), size: 14200832 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24468
 C:\Windows\system32\OPENGL32.dll:OPENGL32.dll (000007FED7310000), size: 1167360 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\GLU32.dll:GLU32.dll (000007FEE5FE0000), size: 184320 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\DDRAW.dll:DDRAW.dll (000007FED7210000), size: 987136 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\DCIMAN32.dll:DCIMAN32.dll (000007FEE6900000), size: 32768 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24537
 C:\Windows\system32\dwmapi.dll:dwmapi.dll (000007FEFB300000), size: 98304 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.18917
 C:\Windows\system32\WINMM.dll:WINMM.dll (000007FEFA5C0000), size: 241664 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\IMM32.dll:IMM32.dll (000007FEFED60000), size: 188416 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\MSCTF.dll:MSCTF.dll (000007FEFEB20000), size: 1093632 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24520
 C:\Windows\system32\WINHTTP.dll:WINHTTP.dll (000007FEF3CD0000), size: 462848 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24000
 C:\Windows\system32\webio.dll:webio.dll (000007FEF7720000), size: 413696 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23375
 C:\Windows\system32\bcrypt.dll:bcrypt.dll (000007FEFD080000), size: 139264 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
 C:\Windows\system32\HID.DLL:HID.DLL (000007FEFB370000), size: 45056 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\CRYPT32.dll:CRYPT32.dll (000007FEFD960000), size: 1495040 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24542
 C:\Windows\system32\MSASN1.dll:MSASN1.dll (000007FEFD750000), size: 61440 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
 C:\Windows\system32\WS2_32.dll:WS2_32.dll (000007FEFF8B0000), size: 315392 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23451
 C:\Windows\system32\NSI.dll:NSI.dll (000007FEFFEB0000), size: 32768 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23889
 C:\Windows\system32\api-ms-win-core-synch-l1-2-0.DLL:api-ms-win-core-synch-l1-2-0.DLL (000007FEFC990000), size: 12288 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 10.0.14393.2990
 C:\Program Files (x86)\Steam\gameoverlayrenderer64.dll:gameoverlayrenderer64.dll (000007FECCBB0000), size: 1949696 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 5.78.0.89
 C:\Windows\system32\PSAPI.DLL:PSAPI.DLL (0000000077DC0000), size: 28672 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\apphelp.dll:apphelp.dll (000007FEFD540000), size: 356352 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.19050
 C:\Windows\system32\bcryptprimitives.dll:bcryptprimitives.dll (000007FEFCFF0000), size: 311296 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23451
 C:\Windows\system32\profapi.dll:profapi.dll (000007FEFD740000), size: 61440 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 D:\Jogos\steamapps\common\Trial of the Gods\MonoBleedingEdge\EmbedRuntime\mono-2.0-bdwgc.dll:mono-2.0-bdwgc.dll (000007FECC440000), size: 7774208 (result: 0), SymType: '-deferred-', PDB: ''
 C:\Windows\system32\CRYPTBASE.dll:CRYPTBASE.dll (000007FEFD5A0000), size: 61440 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
 C:\Windows\system32\mswsock.dll:mswsock.dll (000007FEFCE80000), size: 348160 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23451
 C:\Windows\System32\wship6.dll:wship6.dll (000007FEFCE70000), size: 28672 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\uxtheme.dll:uxtheme.dll (000007FEFB730000), size: 352256 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 c:\program files (x86)\trusteer\rapport\bin\x64\rooksbas_x64.dll:rooksbas_x64.dll (000007FEF8480000), size: 1916928 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 3.6.0.1
 C:\Windows\system32\ntmarta.dll:ntmarta.dll (000007FEFC960000), size: 184320 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7600.16385
 C:\Windows\system32\WLDAP32.dll:WLDAP32.dll (000007FEFFC20000), size: 335872 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.23889
 C:\Windows\system32\dbghelp.dll:dbghelp.dll (000007FEF43C0000), size: 1200128 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.17514
 C:\Windows\system32\SspiCli.dll:SspiCli.dll (000007FEFD510000), size: 151552 (result: 0), SymType: '-deferred-', PDB: '', fileVersion: 6.1.7601.24545
 
 ========== OUTPUTTING STACK TRACE ==================
 
 0x0000000077A104D8 (USER32) CreateWindowExW
   ERROR: SymGetSymFromAddr64, GetLastError: 'Tentativa de acessar endereço inválido.' (Address: 000007FECA1548FA)
 0x000007FECA1548FA (UnityPlayer) (function-name not available)
   ERROR: SymGetSymFromAddr64, GetLastError: 'Tentativa de acessar endereço inválido.' (Address: 000007FECA1587F8)
 0x000007FECA1587F8 (UnityPlayer) (function-name not available)
 0x000007FECA15CACB (UnityPlayer) UnityMain
   ERROR: SymGetSymFromAddr64, GetLastError: 'Tentativa de acessar endereço inválido.' (Address: 000000013FC011F2)
 0x000000013FC011F2 (Trial of the Gods) (function-name not available)
 0x0000000077B1556D (kernel32) BaseThreadInitThunk
 0x0000000077C7372D (ntdll) RtlUserThreadStart
 
 ========== END OF STACKTRACE ===========
 
 A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:
  * C:/Users/ChrisWin/AppData/Local/Temp/Thylacine Studios/Trial of the Gods/Crashes