Is there a tool for Unity customer support that grabs the user's device/environment info?

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We need a tool that allows users to contact us with their support issues, plus grabs the user's device information, connection environment, and game nickname/username.

I have investigated Helpshift (http://www.helpshift.com), but they are only for iOS and Android. Our game is built with Unity 3D gaming engine, and is not compatible with Helpshift (they said Unity is on their road-map).

I will appreciate any suggestions for Unity.

Thank you,

Jonathan

Answer 1

Answer by vlbeta · Jun 09, 2013 at 08:59 PM

Hi Jonathan, Helpshift now supports Unity. The integration docs are here: http://developers.helpshift.com/unity+integration+ios

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Answer 2

Answer by Graham-Dunnett · Jan 16, 2013 at 12:12 PM

I can't think of a one-stop-shop solution, however these APIs:

http://docs.unity3d.com/Documentation/ScriptReference/Application.html

and

http://docs.unity3d.com/Documentation/ScriptReference/SystemInfo.html

may help you obtain information your Support/QA team need.

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Is there a tool for Unity customer support that grabs the user's device/environment info?

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