koobas.hobune.stream
How to deal with antivirus blocking your build for end users?
Have looked around and haven't found a good answer. Currently I'm only building for PC, later all bigger platforms. The game is a multiplayer first person shooter and uses Photon for the multiplayer feature.
When end-users tries to run my game some antivirus software blocks it, some even without notifying. What can I do to avoid this or limit it.
I'm not sure an installer fixes it for enough users, do you know? (Would use Inno Setup)
I could manually write an ask all the antivirus software products to whitelist my game. But this is very time consuming and especially since it's in beta. Also how could I possibly reach all AVs!?
I could pay for a certificate, but I've found very diverse oppinions about their effect (http://stackoverflow.com/questions/14375340/my-programs-are-blocked-by-avast-anti-virus )
How do you guys tackle this issue?
I've seen major companies' games blocked by antivirus. I don't think there's much you can do, other than ask your customers to manually whitelist your game. This is just an opinion though, i would also like to see if there's anything i can do about this.
thanks. Hopefully this will show solely to be due to the multiplayer functionality. I'll ask in the Photon community as well. They might have some insights. I'll post a link to it here.
You can try telling antivirus' companies about false positive. Not sure it'll help. Also you can use something like VirusTotal to find out which antiviruses find which virus in your app.
@JedBeryll and others. I have also asked in the Photon forum since it might be related to their feature. See it here: http://forum.photonengine.com/discussion/7264/how-to-deal-with-antivirus-blocking-your-build-for-end-users?new=1
I ran into this problem a couple of years ago with a non-unity project I was working on. The process may have changed during that time, but I really found that the AV manufactures (at least the big ones) made it very difficult to get white listed. They just have too many hoops to jump through and unless your company name starts with the words Apple or Microsoft, they're not going to bother.
The most effective way I found (based on my project) is to simply include instructions on the game's FAQ page on your website. Cover the 3 or 4 big AV packages (McAfee, Norton, AVG, AVAST) and you've probably solved 90% of the problem. If you have a forum for the game, make that topic a sticky.
A good portion of the PC game comunity is pretty computer savy and they'll figure it out, then let them help out the ones that are having trouble via your forums.
Not a software solution I know, but it's what I have found works.
Thanks :) I've heard of other small publishers who've had luck with getting their games whitelisted, maybe AVs policies have changed since. I'll do the FAQ as well that's for sure. $$anonymous$$y problem is though that it's an educational game and the target group are school children, especially those with ADHD and the like. Their patience can be limited.
I have same issue with Avast blocking my app on Android... wrote to them about it and waiting... sick of this BS.
Using an older/different version of Unity may help, though I realize it's a pain to update your project to a new version, and you'll have to rebuild everything from scratch to port it to an older version. Details and partial list of Unity Versions in this forum post.
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thanks good luck!!
